SHIPPING & RETURNS
SHIPPING AND DELIVERY
UK delivery is free of charge. Each piece is handmade by Carola in her north London studio and can take up to 4 weeks to make depending if the piece is in stock. Please get in touch for further details about a specific piece and lead times. All deliveries will be shipped using 1st class Royal Mail Special delivery at no extra charge. You will be informed when your item is ready for delivery so you can make sure someone is in to sign for it.
After the jewellery has left the studio, Carola does not hold any responsibility for items that go missing in the post. If your delivery has been delayed or goes missing, then please get in touch for your tracking number to enable you to locate it with Royal Mail.
Refunds or replacements of lost items cannot be made until 28 working days after the date of despatch; this is when the Royal Mail classes items as being lost. We cannot refund or replace items that are tracked as being delivered. Please always choose an address that can be safely signed for. Carola Solcia cannot be held responsible for goods that are lost or delayed in transit.
International shipping is calculated one a case by case depending on country and shipping times. If you are shipping abroad please make a note of this at the checkout so we can get in touch with you based on your shipping location. Delivery times may vary depending on country.
Please note delivery is subject to a product lead time. Personalised orders and bespoke pieces will take longer than usual. If you have an urgent order please email email@example.com and she will do her best to get your piece ready in time.
RETURNS AND EXCHANGES
Cancellations are accepted within one hour of purchase. Returns and refunds are generally not accepted, however on standard pieces you may request an exchange of the same amount or higher within 14 days of purchase if unworn and returned in brand new condition and in original packaging. This is only by agreement with Carola. Any jewellery that has been personalised cannot be returned or exchanged.
If goods are delivered faulty or damaged please contact us so we can arrange for a replacement or refund following the return and examination of the original order. Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a fault occurs within the 6 months after delivery. We offer a reconditioning and repair service for a small charge after this time. If you have any issues or queries with your order, please contact firstname.lastname@example.org
Bespoke work (anything made specially or altered from the main collection) is non-returnable and non-refundable due to its unique design for the customer unless faulty. Bespoke commissions normally take 4-8 weeks and require a 50% deposit before any making of the jewellery begins; the rest can be paid on completion of the piece. If the customer would like to own the design so it can never be reproduced this will be an additional fee to the jewellery itself.